Returns and refunds

Last updated November 6, 2026

If it isn't right for you, send it back within 30 days of delivery. The return label is on us.

How to start a return

• Email support@alcovenights.com with your order number within 30 days of delivery.
• We email you a prepaid return label and the return address.
• Pack the canopy [and the mat] and drop it off with the carrier.

Condition

Items must be returned [CONDITION, e.g. clean and undamaged, with the hanging kit and cords]. The free mat [must be returned with the canopy / is yours to keep].

Refunds

Once your return arrives and is checked, we refund the full purchase price to your original payment method within [X] business days. Your bank may take a few more days to post it. Shipping was free, so there is nothing to deduct.

Damaged or wrong item

If something arrives damaged, defective or wrong, email us within [X] days of delivery with photos. We'll replace it or refund it at no cost to you, and you won't need to wait 30 days.

Exchanges

The canopy comes in one size, so we don't offer exchanges. If you need a different product, return this one for a refund.

Cancellations

You can cancel any order that hasn't shipped for a full refund. Email us as soon as you can, since orders ship within 24 hours.